Refund Policy

Last Updated: October 25, 2025

Thank you for shopping at Softsmart Marketing LLC. We appreciate your business and want you to be completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and our procedures regarding digital product purchases.

⚠️ Important Notice

All sales of digital products are final. Due to the nature of digital downloads, once a product has been downloaded or accessed, we cannot offer refunds or exchanges. Please review product descriptions, previews, and specifications carefully before completing your purchase.

1. No Refund Policy

Softsmart Marketing LLC specializes in digital CV templates and related digital products. Once you complete your purchase and the digital product becomes available for download, the sale is considered final. We do not offer refunds, returns, or exchanges for the following reasons:

• Instant Access: Digital products are delivered immediately upon purchase and cannot be “returned” once accessed
• Nature of Digital Goods: Once downloaded, the digital file is in your possession and cannot be retrieved
• Product Integrity: We cannot verify if the product has been copied or distributed after download
• Preventive Measures: Product previews, descriptions, and specifications are provided to help you make informed purchasing decisions

2. Before You Purchase

To ensure you are completely satisfied with your purchase, we encourage you to:

• Carefully review all product descriptions, images, and specifications
• Check the file format compatibility with your software (e.g., Microsoft Word, Google Docs, Adobe PDF)
• Review any available product previews or sample images
• Read customer reviews and ratings if available
• Contact us at contact@softsmartmarketings.com if you have any questions before purchasing

3. Exceptions to Our No Refund Policy

While we maintain a strict no-refund policy for digital products, we recognize that exceptional circumstances may arise. We may consider providing support or compensation in the following situations:

3.1 Technical Issues

If you experience technical problems that prevent you from downloading or accessing your purchased product, we will work with you to resolve the issue. This includes:

• Download link not working or expired
• Corrupted or damaged files
• Files that won’t open or are incompatible with advertised software
• Missing files or incomplete product delivery

3.2 Duplicate Purchases

If you accidentally purchase the same product twice within a short timeframe, please contact us immediately. We may issue a refund for the duplicate purchase if the download has not been accessed.

3.3 Unauthorized Charges

If you notice an unauthorized charge on your credit card from Softsmart Marketing LLC that you did not make, please contact us immediately along with your credit card company or bank.

4. How to Request Assistance

If you believe you qualify for an exception under our refund policy or are experiencing technical difficulties, please follow these steps:

1. Contact Us Promptly: Email us at contact@softsmartmarketings.com within 48 hours of your purchase
2. Provide Purchase Details: Include your order number, purchase date, product name, and email address used for the transaction
3. Describe the Issue: Clearly explain the technical problem or exceptional circumstance you’re experiencing
4. Provide Evidence: If applicable, include screenshots, error messages, or other documentation
5. Allow Response Time: We will review your request and respond within 2-3 business days

5. Resolution Options

Depending on the nature of your issue, we may offer the following solutions:

• Technical Support: Assistance with downloading or accessing your purchased files
• File Re-delivery: Resending the download link or providing alternative delivery methods
• File Replacement: Providing corrected or updated files if there was an error in the original product
• Store Credit: In rare cases, we may offer store credit for future purchases
• Refund: Only in exceptional cases where we cannot resolve the technical issue and you have not accessed the product

Processing Time

If a refund is approved in exceptional circumstances, please allow 5-10 business days for the refund to appear on your credit card statement. Refunds will be issued to the original payment method used for the purchase.

6. Chargebacks and Disputes

We take chargebacks and payment disputes seriously. If you have concerns about a charge, please contact us directly before initiating a chargeback with your credit card company. We maintain detailed transaction records and will respond to all legitimate disputes.

Important: Initiating a fraudulent chargeback after successfully downloading a digital product may result in legal action and being permanently banned from making future purchases.

7. Product Quality Guarantee

While we do not offer refunds, we stand behind the quality of our CV templates. All our products are:

• Professionally designed and thoroughly tested
• Compatible with commonly used software applications
• Delivered in the formats specified in the product description
• Free from viruses, malware, or corrupted files

✓ Our Commitment to You

Your satisfaction is important to us. While we cannot offer refunds for digital products, we are committed to providing high-quality templates and excellent customer support. If you encounter any issues, we will work diligently to resolve them to your satisfaction.

8. Modifications to This Policy

Softsmart Marketing LLC reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Questions and Support

If you have any questions about this Refund Policy or need assistance with your purchase, please don’t hesitate to contact us. Our customer support team is here to help.

Contact Information

Softsmart Marketing LLC

1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Email: contact@softsmartmarketings.com

Response Time: We typically respond to all inquiries within 24-48 hours during business days.

10. Acceptance of Policy

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.