Last Updated: November 8, 2025
Thank you for shopping at Softsmart Marketing LLC. We value your satisfaction and want you to feel confident in your purchase. This Refund Policy outlines your rights and our procedures regarding digital product purchases.
1. Refund Eligibility
We offer refunds for eligible purchases within 14 days of the original transaction date, provided that:
-
The digital product has not been downloaded, accessed, or used.
-
You contact us within the refund window and provide proof of purchase.
Once a file has been downloaded or accessed, it is considered used and no longer eligible for a refund.
2. How to Request a Refund
To request a refund, please email contact@softsmartmarketings.com within 14 days of your purchase, including:
-
Your order number
-
Purchase date and product name
-
The email address used for your order
-
A short description of your issue or reason for the refund request
We will review and respond to your request within 2–3 business days.
3. Technical Issues
If you experience a technical problem (e.g., broken link, corrupted file, or missing content), we’ll first attempt to fix the issue or resend the product.
If we cannot resolve it within a reasonable timeframe, a full refund will be issued.
4. Unauthorized or Duplicate Purchases
If you notice an unauthorized charge or made a duplicate purchase, please contact us immediately. After verification, we may issue a refund to your original payment method.
5. Refund Processing
Approved refunds will be processed within 5–10 business days and credited to the same payment method used for the purchase.
6. Contact Information
Softsmart Marketing LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, United States
📧 contact@softsmartmarketings.com
We aim to respond to all refund requests within 24–48 hours during business days.